Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business.The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.
The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation.
If you're like most IT business leaders, process innovation now tops your agenda. But despite all the talk and excitement about the importance of process innovation, managers have so far found scant help for innovating in a systematic way that fuels consistent growth and sustained success. In "
IT Service Operations Management Guide", The Art of Service changes all that. The PDF shares the accumulated wisdom from The Art of Service--the education firm that helps clients instill IT process innovation into their very core. Drawing on a wealth of stories and examples, the PDF shows how IT Organizations of every stripe overcome the barriers to successful, profitable process innovation. You'll find parts devoted to crucial topics--such as how to organize Incident Management, Event Management, Problem management, Access Management and Request Fulfilment. Frequent hands-on tools--frameworks, checklists, probing questions--help you put the PDF's ideas into action. "IT Service Operations Management Guide" is the definitive field Guide for making innovation a core competence in your IT organization.
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About The Art of ServiceAs a cutting edge IT Service Framework Company, The Art of Service is leading the way in providing high end, client focused Education Programs in both the local and international arena. The company has served over 800 clients and 20000 students in 33 countries. A recognized leader in the IT Service Management community, The Art of Service is quickly becoming the IT Specialist's Educator of Choice.
With a passion for IT Service Management and having first hand experience in seeing business improvement benefits as a result of implementing IT service frameworks, the founders had a vision to be "Enablers of IT Service Management Excellence". Today their vision is a reality.
The Art of Service has grown into a respected education company and now provides high quality education services and products worldwide. The "Best-of-Breed" approach is evidenced through the quantity and calibre of our partnership networks and resellers.
Top Sellers
01
The ITIL V3 Factsheet Benchmark Guide02
ITIL V3 eLearning Bundle - Foundation, Book, Exam Prep03
Service Catalog Process Kit04
A Must: The Complete ITIL V3 Readiness Assessment Kit05
Release and Deployment Management Toolkit06
All Files - Service Level Management Process Kit07
ISO/IEC 20000 Online Learning Foundation08
How to Develop, Implement and Enfore ITIL V309
All Files - Change Management Process Kit10
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Quality, before, during and after the purchase
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